Refund policy

Return Policy

We have a no-return policy, which means we do not accept returns for products once they have been delivered.

However, if you receive an item that is damaged, defective, missing, or different from the product you ordered, please contact us within 2 days of receiving your order so that we can review the issue and provide an appropriate resolution.

To report an issue, please contact us at buydetrend01@gmail.com.

When contacting us, you must provide:

Your order number or proof of purchase
Clear photos of the product
A clear unboxing video showing the package from the time it is unopened until the product is removed

The unboxing video and product photos help us verify the condition of the item and the issue with your order.

Damages and issues

Please inspect your order immediately upon delivery. If the item is damaged, defective, missing, or incorrect, contact us within 2 days of delivery.

After reviewing the information provided, we may offer a replacement or refund, depending on the circumstances and product availability.

Claims submitted after 2 days may not be eligible for a replacement or refund.

Exceptions / non-returnable items

Since we do not accept general returns, products cannot be returned due to:

Change of mind
Incorrect size selected by the customer
No longer wanting the product
Product not meeting personal preferences
Minor differences in color or appearance that may occur due to screen settings

Products that have been used, worn, washed, altered, or damaged after delivery are also not eligible for a refund or replacement, except where required by applicable law.

Exchanges

We do not offer exchanges for change of mind, size selection, or personal preference.

If you receive a damaged, defective, missing, or incorrect product and your claim is approved, we may provide a replacement depending on availability.